When will my order be shipped?

Most of the product will be ship out in 7-10 working days (exclude weekends and public holidays).

*If we are experiencing a high volume of orders, production and shipment may be delayed. Please allow additional working days in transit for delivery.

How do I track my order?

All customers will receive a tracking number via e-mail within 7-10 working days from the day of order. 

Do you ship internationally?

Yes, we ship all over the world. Shipping cost are vary depend on the postal address and size of parcel. Please communicate with us before checkout.

Return and Exchanges.

Exchanges and refunds are STRICTLY NOT ALLOWED for change of mind, size, colour, or quantity. 

Below are the type of issues that entitled for an exchange for a new product:

Returns & Refund.

We DO NOT accept any refund or exchange unless the goods are spoilt.

Kindly check the product once you receive and let us know if the goods are spoilt within [24] hours. Please submit us the proof of photo and unboxing video to show us if the goods are spoilt.

You have [7] working days to return an item from the date you received it (only eligible for goods are spoilt).

Contact our Customer Service through Instagram @gracecustomizestore .