• When will my order be shipped?
  

Most of the product will be ship out in 7-10 working days (exclude weekends and public holidays).

*If we are experiencing a high volume of orders, production and shipment may be delayed. Please allow additional working days in transit for delivery.

• How do I track my order?

All customers will receive a tracking number via e-mail within 7-10 working days from the day of order. 

• Do you ship internationally?

Yes, we ship all over the world. Shipping cost are vary depend on the postal address and size of parcel. Please communicate with us before checkout.

• Return and Exchanges.

Exchanges and refunds are STRICTLY NOT ALLOWED for change of mind, size, colour, or quantity. 

Below are the type of issues that entitled for an exchange for a new product:

Returns & Refund.

We DO NOT accept any refund or exchange unless the goods are spoilt.

Kindly check the product once you receive and let us know if the goods are spoilt within [24] hours. Please submit us the proof of photo and unboxing video to show us if the goods are spoilt.

You have [7] working days to return an item from the date you received it (only eligible for goods are spoilt).

Contact our Customer Service through Instagram @gracecustomizestore .